We understand the way small and medium businesses operate,
and have developed flexible support scheme, tailored to every possible scenario.

INTERTG provides different levels of network support to companies with 2 to 500 users.
We can either take on a complete IT support role, or work with your current IT Staff,
assisting them to ensure the completion of complex tasks.

We can offer support through Pay-As-You-Go or Support Agreements whatever suits your budget or requirements.

If you have a Support Agreement with us you may be entitled to deployment of our Innovative fully automated Disaster Recovery Solution.

How do you work out the cost of Technical Support?

Have a look at the list below, choose required services
and contact us for an assessment.
Our Engineer will do on-site assessment and upon completion a quotation will be issued.

Technical Support Service Components

If your server is down, our engineer will be on your site within 2- 4 hours. All other issues will be addressed not later than next business day.

There is no point having a Support Company if they can't be there when you need them. We understand that many companies operate around the clock, so we provide support to match.

Our engineer will visit your site at a scheduled time defined by agreement to carry out Server/Network maintenance. Tasks include comprehensive checks, critical security updates, antivirus signatures updates, error analysis and security scanning

Two qualified engineers will be appointed to your site. This ensures your business is being looked after regardless of how busy we are.

Our engineer will remotely connect to your server & carry out a set of tasks required by your particular case. We have all needed equipment in place: Laptops + GPRS enabled mobiles

Along with Remote Access we also configure Auditing that allows you as a client to see 'who and when' used Remote Connection to your network. We also help the client to set security on file system in order to prevent your sensitive data from being seen by our engineers.

Using remote access we complete various tasks by connecting to your network after business hours ensuring transparency to your business, so you have zero interruptions while we do all our work in the background

We ensure that your network has the latest Critical Security Patches and Antivirus signatures updated.
It's our task to make sure that the latest patches are applied before a hacker or virus exploits it.

We use innovative solutions that allow us to check your data integrity, create snapshots and off-line images for reliable restores in case of catastrophic disasters

All our Support Plan Partners enjoy discounted rates for services not covered by contract. This provides a real saving for future projects.

As a Support Plan Partner we do not charge any additional fees for travel time if you are within upper North shore area

In case of new Internet threats we will contact you via email with clear directions ''where you stand and what to do''

INTERTG has a team of Network Engineers and Security Consultants. As one of our partners you have access to a wealth of knowledge to help you plan for growth