WE LOVE SMALL BUSINESS
As a small business ourselves, we understand the need to be affordable, friendly and efficient. Servicing SMB is much harder compared to Enterprise because of unavoidable budget constraints nature.
So, in order to provide Enterprise-class service to SMB, we integrated and automated Monitoring, Help Desk, Customer Portal, Email and Instant Messaging systems into our product called CYBERCARE.
ONLY CERTIFIED STAFF DO THE JOB
All our staff is certified - there is a simple reason for it: in order to provide Quality Service under affordable fixed cost per month, you have to be literally an expert in the field, otherwise our support model won't work.
you have a single point OF CONTACT
Survays prove that if an issue occurs, staff always wants talk to the same support person. For this we use a concept of a SINGLE POINT OF CONTACT. Every time you call for a support, you do not have to explain over and over how your system is configured and why, our contact indeed knows every bit of their infrastructure.
You have online access to our PORTAL
Every customer has a secure access to our SERVICE DESK - online portal where all activity is logged. The Portal allows you to submit a new service request or to review status on existing ones. Every minute you have both transparency and control at your fingertips!
WHY choose US as your I.T. partner?
That is simple: we provide tailored, innovative and affordable IT Services that always consider your unique requirements while aligning with your short and long-term goals.
Our goals coincide with your goals: we want lasting relationship and therefore interested in helping your business to become successul, so we do it by:
- Making sure your IT System is always up
- Saving you money by utilizing technology that is right for you
- Making sure your IT system evolves as your business grows
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